Privacy Policy

Last Updated: February 2026

1. Introduction

VpLab LTD ("we", "us", "our") is committed to protecting the privacy and security of personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard personal information in compliance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Data Controller:
VpLab LTD
Company No. 13576060
175 Darkes Lane, Brosnan House, Suite 2b, Potters Bar, EN6 1BW England, UK
Email: support@vplab.ltd

2. Information We Collect

2.1 Information You Provide

We collect personal data that you voluntarily provide when:

  • Submitting contact forms or inquiry requests
  • Entering into service agreements
  • Communicating with us via email or phone
  • Providing documentation for brokerage or RIPE services

This may include: name, company name, email address, phone number, Telegram username, IP resource details, business requirements, and any other information you choose to provide.

2.2 Automatically Collected Information

When you visit our website, we may automatically collect:

  • IP address and browser information
  • Pages visited and time spent on site
  • Referring website
  • Device and operating system information

3. How We Use Your Information

We process personal data for the following purposes under the following lawful bases:

3.1 Service Delivery (Contractual Necessity)

  • Providing IP brokerage and RIPE resource management services
  • Coordinating with Regional Internet Registries
  • Managing documentation and transfer processes
  • Customer communication and support

3.2 Legitimate Interests

  • Responding to inquiries and providing quotes
  • Improving our services and website
  • Fraud prevention and security
  • Business analytics and operational efficiency

3.3 Legal Obligations

  • Complying with RIR policies and documentation requirements
  • Maintaining records for tax and accounting purposes
  • Responding to lawful requests from authorities

4. Data Sharing and Disclosure

We may share personal data with:

  • Regional Internet Registries (RIRs): When required for resource transfer and management processes
  • Service Providers: Trusted third parties assisting with IT infrastructure, communication tools, or administrative functions (under appropriate data processing agreements)
  • Legal Authorities: When required by law or to protect our rights
  • Business Transactions: In the event of merger, acquisition, or asset sale, with appropriate safeguards

We do not sell, rent, or trade personal data to third parties for marketing purposes.

5. International Data Transfers

Personal data may be transferred to and processed in countries outside the UK/EEA when coordinating with international RIRs or service providers. Where such transfers occur, we ensure appropriate safeguards are in place (such as Standard Contractual Clauses or adequacy decisions) to protect your data in accordance with UK GDPR.

6. Data Retention

We retain personal data for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required or permitted by law:

  • Active Clients: Duration of service agreement plus 6 years (for legal and accounting purposes)
  • Inquiries: 2 years from last contact
  • Website Analytics: 26 months
  • Transaction Records: 6 years (UK tax requirements)

7. Your Data Protection Rights

Under UK GDPR, you have the following rights:

  • Right of Access: Request copies of your personal data
  • Right to Rectification: Request correction of inaccurate or incomplete data
  • Right to Erasure: Request deletion of your personal data (subject to legal obligations)
  • Right to Restrict Processing: Request limitation on how we use your data
  • Right to Data Portability: Request transfer of your data in a structured, machine-readable format
  • Right to Object: Object to processing based on legitimate interests
  • Right to Withdraw Consent: Where processing is based on consent

To exercise these rights, contact us at support@vplab.ltd. We will respond within one month of your request.

8. Security Measures

We implement appropriate technical and organizational measures to protect personal data against unauthorized access, alteration, disclosure, or destruction, including:

  • Encryption of data in transit and at rest
  • Access controls and authentication mechanisms
  • Regular security assessments and updates
  • Employee training on data protection
  • Incident response procedures

9. Cookies and Tracking Technologies

Our website uses minimal cookies for essential functionality and analytics. For detailed information about cookies, see our Cookie Policy.

10. Children's Privacy

Our services are intended for business use only. We do not knowingly collect personal data from individuals under 18 years of age.

11. Changes to This Policy

We may update this Privacy Policy from time to time. The "Last Updated" date at the top of this page indicates when the policy was last revised. Material changes will be communicated via email to active clients or prominently posted on our website.

12. Complaints

If you have concerns about how we handle your personal data, you have the right to lodge a complaint with the UK Information Commissioner's Office (ICO):

Information Commissioner's Office
Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF
Tel: 0303 123 1113
Website: ico.org.uk

13. Contact Us

For questions about this Privacy Policy or to exercise your data protection rights, contact us:

VpLab LTD
Email: support@vplab.ltd
Phone: +44 7700 183530
Address: 175 Darkes Lane, Brosnan House, Suite 2b, Potters Bar, EN6 1BW England, UK